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Delivery & Pickup Information
With over 15 years of experience in offering high quality fitness equipment and gear online, we've fine-tuned our business model to bring you fast & convenient delivery as well as flexible pick-up options.
Click on each button below to find out more information.
Things to note:
- Delivery days do not include the date of dispatch (i.e. Dispatch to ACT on Monday, count 4-7 working days from Tuesday)
- Metropolitan areas may have quicker delivery times
- Couriers may leave the item at the delivery location if deemed safe to do so.
- Orders cannot be delivered to P.O. Boxes / Parcel Lockers
- Contact number is required for all deliveries (preferably mobile number)
Christmas Delivery Cut-off
Due to a big increase in customer orders and congested courier traffic as we approach Christmas, Lifespan Fitness advises to see below for our Christmas cut-off dates for items to be delivered and received in time for Christmas.
We advise to plan ahead and place your orders before the dates laid out below:
*Please note: The cut-off dates are provided by our couriers for your convenience. Unfortunately we are unable to guarantee the arrival of your products before Christmas under any circumstances.
*Next Business Day delivery is available for certain products only, and will depend on your location. We recommend to check the postage calculator to see which delivery services are offered for your area.
Estimated Delivery Times
*Next day delivery may be possible for some orders. Please see delivery options during check-out to see if your order qualifies for Next Day Delivery services.
*Delivery time frames stated below are estimates. Unforeseen delays can occur, however our team are able to assist you in these circumstances.
Door to Door (Standard)
Our Standard Delivery service offers nation-wide, reliable door-to-door, street level/ground floor delivery only. Pricing is based on the weight of the items & the zone that your postcode falls into.
Our couriers will not deliver large items upstairs, enter homes, or provide installation/removal services. For items that weigh more than 40kg, they will require assistance in unloading. Contact number is required for delivery.
If the drivers deem the delivery location to be safe, they may leave it at the premises. You can also opt in for Authority to Leave.
Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames.
IMPORTANT NOTE: If your item/s is returned back to our warehouse as un-deliverable or incorrect address, there will be a re-delivery fee.
REGIONAL AREAS NOTE: In certain remote or regional areas, the designated courier service used for your order may not offer door-to-door or curb-side delivery. Instead, you may need to pick up your order from the nearest allocated depot. Should you reside in an area that's not accessible via main roads, we encourage you to reach out to us. This will allow us to consult with our courier partners to determine the extent of service available for your location.
Door to Door (Express)
Our Express Delivery is available for selected items to Melbourne and Sydney Metropolitan areas. To check if Express Delivery is available, enter your postcode into the freight calculator either on the product page or the shopping cart.
Special Offer: Express Delivery Orders made and booked in before 11:00am (AEST, Melbourne Time zone) will qualify for Same Day Delivery.
Subject to availability. Order must be booked into the Delivery Booking Request portal prior to 11:00am (AEST, Melbourne Time zone) to qualify.
Once you've placed your order, you will receive a Delivery Booking Request email, which will allow you to book in a day and time slot, and agree to our express delivery terms and conditions.
Like our standard delivery service, express delivery couriers will only deliver to your front door, on a ground floor location. They cannot deliver large items upstairs, enter homes, or provide installation/removal services. For items that weigh more than 30kg, they will require assistance in unloading. Contact number is required for delivery. Once your order has been processed, on dispatch day, our dispatch team will call to confirm a delivery day & time frame. If confirmation is not obtained, our team will call again on another day to seek confirmation, and will halt the delivery until confirmation is received. Unfortunately we cannot deliver without verbal or written confirmation.
PLEASE NOTE: Missed delivery will incur a re-delivery & return fees if item is returned to our warehouse or need to be re-booked.
For more information, see below for our Delivery Terms and Conditions
Room of Choice
Available to select metropolitan areas. This option will appear in the shipping calculator and checkout to orders that qualify. This service is also referred to as Specialised Delivery.
Better Timing and Notifications
- Choice of delivery date when contacted by our service providers
Assistance-Free, Into-the-Room of Choice Service
- Delivery to your room of choice, within two flights of stairs and a maximum of 25 stairs
- No assistance required for any delivery (including items specified as Big & Bulky)
How it works:
1. Once you’ve placed your order with us and have chosen Specialised Delivery, we'll send you an email asking you to complete a Site Risk Assessment.
2. Once complete, we'll book in your job and our service providers will contact you within 2 business days to schedule in a booking date and time.
3. Our service providers will deliver your products to your room of choice.
Specialised Delivery Terms & Conditions:
• Standard transit times apply
• This service does not include assembly. Any addditional assembly service purchased will be conducted by a specialist assembly provider after the date of delivery
REGIONAL AREAS NOTE: In certain remote or regional areas, the designated courier service used for your order may not offer door-to-door or curb-side delivery. Instead, you may need to pick up your order from the nearest allocated depot. Should you reside in an area that's not accessible via main roads, we encourage you to reach out to us. This will allow us to consult with our courier partners to determine the extent of service available for your location.
Room of Choice + Install
Available to select metropolitan areas. This option will appear in the shipping calculator and checkout to orders that qualify. This service is also referred to as Delivery & Installation, D&I or Room of Choice & Install.
Service Guidelines- Delivery and installation into your room of choice, within two flights of stairs and a maximum of 25 steps
- Doesn't include concreting, or permanently fixing the product to the ground, flooring or walls.
- Rubbish removal is conducted upon request only
- Standard transit times apply
- Larger items may require multiple site visits to build
- Assembly booking dates of outdoor equipment is dependent on the weather and light. Dates may be rearranged due to bad weather or when there is insufficient daylight to complete the job
- Once you’ve placed your order with us and have chosen Delivery & Installation, we'll send you an email asking you to complete a Site Risk Assessment
- Once complete, we'll book in your job and our service providers will contact you within 2 business days to schedule in a booking date and time
- Our service providers will deliver and install your products
- You acknowledge that any pets and/or dogs on the property are to be restrainted from the time our service providers arrive on site and for the duration of the work being carried out.
- You must declare and provide a detailed description of any site hazards or challenges which may present themselves during any work carried out by our service providers.
- Missed deliveries will incur a re-delivery fee. Delivery charges will not be refundable if cancelled on an D&I service that is already confirmed and booked with our service providers.
- Please double check that you have not purchased any additional assembly services, as additional assembly services (added from the Assembly Services page) will not be needed when Delivery & Installation is purchased. Although our team will try their best to look out for this, we advise double checking all contents in your shopping cart pre-purchase.
Free Metro Shipping
For some of our items, Free Metro Shipping is available on these items. In order to see whether Free Metro Shipping applies, you will see this listed under the Pricing, denoted as "FREE METRO SHIPPING*"
Door to Door (Standard) delivery terms applies here. For more information, please view Door to Door (Standard) delivery information above.
Free Metro Shipping only covers most Metropolitan areas. To see which postcodes are not covered, please see below:
| Free Metro Shipping Postcode Exclusion List | |
|---|---|
| Victoria (VIC) | 3063, 3099-3100, 3139, 3211-3799, 3802-3999 |
| New South Wales (NSW) | 2080-2084, 2108, 2157, 2159, 2173, 2230-2231, 2250-2539, 2541-2556, 2560-2563, 2568-2599, 2619, 2621-2739, 2745-2746, 2752-2758, 2765, 2775, 2778-2889, 2898-2899, 2907-2910, 2915-2920 |
| Australian Capital Territory (ACT) | 2540, 2600-2618, 2620, 2900-2906, 2911-2914 |
| Queensland (QLD) | 4019-4028, 4069-4071, 4124-4126, 4130, 4133-4150, 4165-4168, 4183-4204, 4207-4999 |
| South Australia (SA) | 5114, 5118-5124, 5131-5157, 5170-5749 |
| Tasmania (TAS) | 7000-7430 |
| Northern Territory (NT) | 800-899 |
| Western Australia (WA) | 6031-6035, 6037-6049, 6067-6068, 6070-6075, 6077-6089, 6111, 6121-6146, 6161, 6176-6179, 6181, 6207-6209, 6211-6799, 6991, 6997-6999 |
Postcodes in the Postcode exclusion list above will be subject to a delivery fee, as priced in our checkout.
Delivery FAQs
How Much Is Delivery?
Express Delivery is calculated based on the distance from our Distribution Centre. Standard Delivery is calculated based on the location zone, and the weight of the item.
For some items, and location, express may be cheaper and the better option.
Why Is Express Delivery the same price as Standard Delivery?
Express Delivery is calculated based on the distance from our Distribution Centre.
Standard Delivery is calculated based on the location zone, and the cubic weight of the item.
Depending on the product you choose and delivery location, express may be the same price and the better option.
How Do I Know When Delivery Will Arrive?
For all standard deliveries, once your item has been shipped out to the courier, we’ll send you a detailed email outlining which courier was used, as well as the tracking number.
You can simply click on the "Track Order" button to see the status.
For Australia Post, we advise to track the order online and it will advise you throughout the stages of delivery. Please note that status of the tracking may take 24-48hrs after receiving the tracking details as item/s may still require it to be scanned into the couriers warehouse. For any Bulky item couriers, they will most likely provide you with a call prior to delivery to schedule in a delivery day. Big and Bulky items will require assistance in unloading.
For all express deliveries, you will receive a booking link to schedule your delivery date and time.
For Melbourne Metro, the express delivery service can be booked in so that the courier departs our Melbourne DC at the earliest of 9:00am, or latest at 3:30pm. This means deliveries booked at 3:30pm can extend up to 7:30pm with the 6-hour window.
*The 6 hour window is indicative only. Not guaranteed. Delays outside our control can occur.
For Sydney Metro, the earliest that our courier departs the Sydney DC is the earliest of 9:00am, or at the latest at 12:00pm.
What If No One Is Home To Accept?
We highly recommend placing your best contact number during the order process, in case where our courier needs to notify & schedule in a delivery day.
For Standard deliveries, orders involving big and bulky items, such as a cubby house, confirmation must be obtained via a phone call, or the carrier may not deliver and will halt until confirmation is received. If the courier pre-arranges & confirms with a certain delivery day, and arrives with the customer’s goods with no-one at premises to accept the delivery, then a fee will be charged if re-delivery service is requested.
For small to mid-sized items, such a Spin Bike, Barbell or Resistance Bands, our couriers most likely will not contact you prior to delivery as they try to push out quick deliveries. In this instance, if no-one is at the delivery address to accept delivery, a card will be left by the courier at the premises with instructions on depot/post-office collection or re-scheduling the delivery. In this instance, if no-one is at the delivery address to accept delivery, an Authority to Leave Freight will be given. If you do not wish for your freight to be left, please notify us as soon as you've placed the order as we ship on a next business basis.
Items shipped with Australia Post will be taken to your Local Post Office for collection, re-delivery is not possible with Australia Post. Re-delivery fees will apply if item is returned to us due to failed collection.
For Express Deliveries, after your order has been processed, a booking link will be sent to your email to confirm date and time of delivery. If confirmation is not obtained, our team will re-send the email and will halt the delivery until confirmation is received. If you have selected Express Delivery expecting delivery on the next day, be sure to check your email inbox (or sometimes this may be in Junk mail). Our team will not send out any express orders without your confirmation.
For Big And Bulky Items, Do I Need To Help The Courier?
Our standard or express deliveries will come with a one-person driver who is able to unload big & bulky items with the help of another person. In most cases, no lifting is involved, but simple unloading onto the floor where they may have a hand-trolley or device make things easy.
For extremely big items, such as a Gym station or large Treadmill (Viper or Prime models), we advise planning ahead for assistance. Both standard and express delivery pricing is based on a one-person driver only. If assistance cannot be provided to the driver, we recommend contacting us on 1300 169 600 or email to info@lifespanfitness.com.au before placing the order to see if we can offer any alternative solutions.
Can The Couriers Deliver My Big And Bulky Item Upstairs To My Entrance?
For areas outside of Sydney Metro and Melbourne Metro, our courier is only able to provide a standard delivery, which consists of a one person driver. If you reside in an apartment, unit or anything similar that has an above ground floor entrance, the courier will only be able to deliver to a ground floor location with your assistance.
For selected areas that offer Specialised Delivery, this service will have 2-man delivery and items can be delivered inside or upstairs. If your residence has multiple flights of stairs (no elevators), please contact us before ordering.
Can The Courier Install The Product For Me?
Unfortunately our Standard & Express courier services are only able to deliver the product to your ground floor, front door location. All products are packed well, and come with instructions and tools (where neccessary) to ensure an easy and swift installation process. Specialised delivery does not come with assembly service. If you require additional on-site assembly services, please consider booking our Assembly services, which can be found in our online store.
Selected Melbourne and New South Wales locations will be able to do D&I, please check this on the shipping calculator.
My Delivery Is Late. What Can I Do?
Our carriers will always try to deliver within our estimated delivery times, but late deliveries can happen. Please leave up to 14 working days for your delivery. We set monthly targets to ensure that our couriers deliver on-time, 97% of the time.
If your delivery is late, we encourage you to contact us on 1300 169 600, or send us an email to info@lifespanfitness.com.au with your order details & consignment number. Our team will be able to chase-up our couriers and keep you updated throughout the process.
I Received Less Cartons Or Items Than I Should Have.
In the rare instance that short deliveries occur, we recommend to check all of the cartons on the shipping docket to ensure that they match up with the cartons you’re receiving. We highly recommend to accept the delivery, mark on the shipping docket that it is delivered short and notify us via 1300 169 600 or email info@lifespanfitness.com.au of this occurrence. Short deliveries do not necessarily mean items are lost, as some couriers tend to push out deliveries as quick as possible, especially during the busy Christmas or shopping seasons.
What Do I Do If My Delivery Arrives Damaged?
Our couriers handle with care, and our packaging includes lots of materials and Styrofoam to prevent any handling or transit damage.
If your carton arrives damaged, we highly recommend to accept the delivery, mark on the shipping docket that the carton has been damaged by crossing out “delivered in good condition”, and notify us via 1300 169 600 or email info@lifespanfitness.com.au of this occurrence.
Damage to the packaging may not necessarily mean your item has been damaged. For big and bulky items, our packaging is designed to withstand damage in order to protect the product. We recommend to accept the delivery, inspect the product and notify us of any damages, with a description of the damage and photos attached so we can organise a repair, parts replacement or complete replacement depending on the issue.
Can I Receive My Delivery During The Weekend Or After Business Hours?
For standard deliveries – Our courier normally does not deliver on the weekend or after business hours, only on weekdays between 9am to 5pm. During peak periods, the couriers may attempt delivery for the weekends.
For express deliveries – The weekday delivery service can be booked in so that the courier departs our Melbourne DC at the earliest of 9:00am, or latest at 3:30pm. This means deliveries booked at 3:30pm can extend up to 7:30pm with the 6-hour timeframe.
*The 6 hour window is indicative only. Not guaranteed. Delays outside our control can occur.
For Sydney Metro, the earliest that our courier departs the Sydney DC is the earliest of 9:00am, or at the latest at 12:00pm.
Our express couriers does not offer weekend deliveries.
Can I Change My Address After It Has Been Shipped Out?
If the order has been shipped out, we can no longer alter the address or make any changes to your order.
While in the hands of the courier, changing addresses will incur a redirection fee, as our couriers will need to re-label and alter their system to reflect the changes.
How It Works
- 1Shop Online
- 2Choose Distribution Center
- 3Get Notified
- 4Collect
Our Current Distribution Centres are:
Broadmeadows Showroom, VIC 23-25 Maygar Blvd
Broadmeadows, VIC 3047
Phone: 1300 310 495
Fax: (03) 9357 3499
Email: info@lifespanfitness.com.au
Mon-Fri: 9:00am - 5:00pm
Sat: 9:30am - 3:30pm
Broadmeadows, VIC 3047
Phone: 1300 310 495
Fax: (03) 9357 3499
Email: info@lifespanfitness.com.au
Mon-Fri: 9:00am - 5:00pm
Sat: 9:30am - 3:30pm
Wetherill Park Showroom, NSW Unit 3, 25-27 Redfern Street,
Wetherill Park, NSW 2164
Phone: 1300 310 495
Email: info@lifespanfitness.com.au
Mon-Fri: 9:00am - 5:00pm
Sat: 9:30am - 3:30pm
Wetherill Park, NSW 2164
Phone: 1300 310 495
Email: info@lifespanfitness.com.au
Mon-Fri: 9:00am - 5:00pm
Sat: 9:30am - 3:30pm
Store Pick-up Details
We highly recommend ordering online for click & collect. Certain items may not be available at some distribution centers, however, Transfer to Collection Point (TTCP) may be available at a low fee. Be sure to check our Product page for Pick up availability and available options.
To click & collect – simply choose between the delivery & pick-up options of our authorised distribution centers.
Our friendly customer service team will contact you via e-mail or phone advising when your order can be picked up. If the item is not in stock at the selected location, Transfer to Collection Point (TTCP) can be arranged for a small fee.
Will this fit in my vehicle?
99% of our products will have packaging dimensions listed on each product page.
For big and bulky items, the general rule of thumb is:
Treadmills will not fit in most sedans, and will require a SUV, Van, Wagon or a Large Tray Ute.
Spin Bikes, Exercise Bikes, Elliptical Cross Trainers may fit in some mid to large sized sedans, across the back-seat.
For safety reasons, we cannot force products that cannot physically fit in your vehicle.
For Treadmills, we do not recommend removing the packaging to save space, as damages can occur to your vehicle or the Treadmill itself.
What do I bring?
- Proof of purchase and photo identification will be required when picking up your goods
- Proof of purchase can be your confirmation email printed out or displayed on your mobile phone
Can someone else collect my order?
Our Distribution Centers tend to have lots of couriers and customers coming in for pickups.
For identification, if you are nominating a third party or courier service to pick up your order, please fill in the Third Party Pick up
Authorisation form, e-mail or fax it back to us so we can verify your third-party pickup.
Fill in Pick up Authorisation Form
Can I pick up from a regular store, not listed in the Click & Collect locations above?
Our online store only permits pick up from our Broadmeadows (VIC) and Wetherill Park (NSW) distribution centers. Our stores listed on the contact us section will sell Lifespan Fitness products, but will not offer Click & Collect. Your local Lifespan Fitness non-distribution center may still have these items in-stock, we recommend to give them a call before heading over.
Can someone help me put it in my car?
Our friendly warehouse team will be more than happy to assist you in loading.
Pick-Up Terms And Conditions:
- Goods will not be released without a prior booking.
- If you are making a payment before pick-up, the payment must be cleared before the time of pick-up.
- Please bring photo identity and your order number when picking up your item.
- Pick-Up is available only if there is stock available at the selected location.
- While we do our best to ensure stock is available for your pick-up, we cannot guarantee availability under any circumstance.
- If you wish to authorise a third party to pick-up your purchase on your behalf, then you will be required to fill in a Pick-Up Authorisation Form available for download below:
